Support center

Support

Start with the FAQ and release notes, then email [email protected] with the template below if you still need help.

Read FAQ Known Issues Email Support

Under construction illustration for Painless Codeworks launch status

Launch in progressNo checkout or public installer is active yet.

Use the shortest path first.

FAQ and release notes are the best first stop. Email support when those do not answer the question.

CompanyPainless Codeworks, LLC is organized in Virginia, USA, and builds Windows programs to help you work smarter, not harder.
FAQCommon install, download, trial, license, refund, and file attachment questions are answered on the Help and FAQ page.
Known issuesVersion-specific issues, fixes, workarounds, and release history will be tracked on Release Notes and Known Issues.
Email supportUse [email protected] when the FAQ or release notes do not answer the question.
SecurityReport suspicious third-party download links or unexpected installer behavior before installing.

Structured email

Send the details that make a fix possible.

Copy this format into your email. More detail up front usually means fewer back-and-forth messages.

Send to: [email protected]

Subject: Support request - [App Name]

App name:
App version:
Windows version:
License email, if relevant:
Paddle order or receipt, if relevant:

What happened:

Steps to reproduce:
1.
2.
3.

Expected result:

Actual result:

Exact error message, if any:

Anything you already tried:

Files

Describe problematic input files before sending them.

No large surprise attachmentsPlease describe the issue first instead of sending large files right away.
No sensitive dataDo not send private, regulated, confidential, or customer data unless Painless Codeworks specifically requests it and provides upload instructions.
Requested files onlyIf a file is needed to investigate, support will explain what to send, accepted file types, size limits, and retention expectations.